The coronavirus pandemic has put tremendous stress and uncertainty on both financial services firms and their customers. Millions of people have lost income or jobs, markets remain volatile as events continue to unfold, and individuals and organizations must sort through potentially confusing and conflicting advice on what safety and prevention measures to take.
It’s not necessarily the case that coronavirus has resulted in a breach of trust with your customers, but taking proactive action to address their uncertainties can provide them confidence in your relationship going forward.
In this report, we’ll share strategies that will help you connect with your customers right now while simultaneously positioning you for success in the long run by inspiring new levels of customer confidence.
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