The business value of Customer Experience (CX) is intended as a reference point for innovative business leaders as they build and communicate a CX mindset across their organizations, pursue CX initiatives and measure the success of their investments to see a return on experience.
Competing on CX is not a leap of faith but a strategic mindset. In this report, among other things, we'll take a closer look at 4 key effects of exceptional CX to uncover how well-designed CX leads to real, measurable and lasting business value.
WHAT'S IN THIS REPORT: